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Delivery & help

Delivery

UK delivery is included in the displayed price. Prints usually arrive within 4–8 working days. This is an estimate rather than a guarantee because production and postal delays can happen. Budget delivery is normally untracked; if tracking is available, it will appear on your order page.

Something wrong with your print?

If your print arrives damaged, has a production fault, is not what you ordered or does not arrive, email us as soon as possible. Include your order reference and, for a damaged or incorrect print, a clear photograph. We will investigate and arrange an appropriate replacement or refund. Your statutory rights are not affected.

Changing or cancelling an order

Each Photophy print is made using your photographs. Production can begin shortly after payment, so contact us immediately if you need to change or cancel an order. Once a personalised print has entered production, a change-of-mind cancellation may not be possible. Faulty, damaged or incorrectly supplied goods remain covered by your consumer rights.

Contact

Photophy is operated by Phillip Atkins in the United Kingdom. Email phil-atkins@outlook.com. Please include your order reference where possible.